This Privacy Policy explains how VRX Cricket Gear Enterprises ("CricketGear.in", "we", "us", or "our") collects, uses, discloses, and protects your information when you visit our website https://cricketgear.in and use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
VRX Cricket Gear Enterprises
Jalandhar, Punjab - 144002, India
GSTIN: 03EJHPB3597R1ZN
Email: hello@cricketgear.in
2. Information We Collect
2.1 Information You Provide
When you create an account, place an order, or contact us, we may collect:
- Identity Information: Name, username
- Contact Information: Email address, phone number, shipping and billing address
- Payment Information: Payment method details (processed securely via Razorpay/UPI, we do not store card numbers)
- Communication Data: Messages, feedback, and support requests you send us
2.2 Newsletter Subscription Data
When you subscribe to The Crease (our newsletter), we collect:
- Email address (required for subscription)
- Subscription source (which page you subscribed from)
- Subscription timestamp and status (active, pending, unsubscribed)
- Profile linkage (if your email matches an existing member account)
Important distinctions:
- Newsletter subscription is voluntary and opt-in with email verification (OTP-based)
- You can subscribe whether or not you are a CricketGear member
- Newsletter emails are separate from transactional member emails (order confirmations, quote updates, etc.)
- Unsubscribing from the newsletter does NOT affect your membership or transactional emails
2.3 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Information: Pages visited, time spent, navigation paths
- Location Information: Approximate location based on IP address
2.4 Information from Third Parties
We may receive information from:
- Authentication Providers: If you sign in via email/password, we use Supabase for secure authentication
- Payment Processors: Razorpay provides transaction confirmation details
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders and payments
- Deliver products and send shipping updates
- Respond to your enquiries and provide customer support
- Send transactional emails (order confirmations, receipts, quote updates)
- Send promotional communications (only if you've opted in)
- Send newsletter content (only if you've subscribed to The Crease)
- Improve our website, services, and user experience
- Detect and prevent fraud or unauthorised access
- Comply with legal obligations
We do not sell your personal information to third parties.
3.1 Newsletter-Specific Use
Email addresses collected for The Crease newsletter are used exclusively to:
- Send periodic newsletter content (articles, insights, updates)
- Manage your subscription preferences
- Handle unsubscribe requests
- Monitor email deliverability (bounce handling)
We do NOT:
- Sell or rent newsletter subscriber emails to third parties
- Use newsletter emails for marketing unrelated to The Crease content
- Share newsletter emails with external advertisers
4. Cookies and Tracking Technologies
This section also serves as our Cookie Policy.
4.1 Cookies and Authentication
We use minimal cookies strictly necessary for website functionality:
- Supabase Authentication Cookies: To keep you logged in securely. These cookies are essential for account access and session management.
4.2 Local Storage
We use browser local storage (not cookies) to enhance your experience:
| Purpose | Data Stored | Duration |
|---|---|---|
| Referral tracking | Referral code, referrer ID | Until membership purchase |
| Quote drafts | Unsaved quote form data | Until submitted or cleared |
| Wishlist | Saved product preferences | Persistent until cleared |
| UI preferences | Theme, dismissed notifications | Persistent until cleared |
You can clear this data anytime via your browser settings.
4.3 Analytics
Vercel Analytics & Speed Insights: We use Vercel Analytics and Speed Insights to understand how visitors use our website and monitor performance. These services collect anonymous usage data without using cookies or tracking individual users. No personal information is collected or shared with third parties. Data is processed by Vercel Inc. (USA).
4.4 Future Analytics
We may add additional analytics or marketing tools in the future. This policy will be updated accordingly, and where required by law, we will obtain your consent.
5. How We Share Your Information
We share your information only when necessary:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Razorpay | Payment processing | Name, email, phone, transaction details |
| Supabase | Authentication & database | Email, account data |
| Vercel | Website hosting & analytics | Anonymous usage data |
| ZeptoMail (Zoho) | Transactional & newsletter emails | Email address, name |
| Zoho Books | Invoicing & tax compliance | Name, email, phone, billing address, order details |
| Shipping Partners | Order delivery | Name, address, phone |
5.1 Email Service Provider Details
ZeptoMail (Zoho Corporation)
- Used for: Transactional emails (OTP verification, confirmations, account notifications) and newsletter delivery
- Data shared: Email address, recipient name (if provided)
- Purpose: Email delivery infrastructure
- Privacy Policy: https://www.zoho.com/privacy.html
Email Security Measures:
- Emails sent via ZeptoMail's encrypted infrastructure
- Bounce handling: Invalid email addresses are automatically flagged
- Auto-unsubscribe: Email addresses that hard-bounce 3 times are automatically unsubscribed
- Rate limiting: OTP verification requests are limited to prevent abuse
We may also disclose information:
- To comply with legal obligations, court orders, or government requests
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets (you will be notified)
6. International Data Transfers
Your information may be transferred to and processed in countries outside India, including the United States, where our service providers (Vercel, Supabase) operate.
For EU/EEA users: These transfers are protected by Standard Contractual Clauses approved by the European Commission.
For all users: We ensure that any international transfer of data is subject to appropriate safeguards as required by applicable data protection laws.
7. Data Retention
We retain your information for as long as:
- Your account remains active
- Necessary to provide our services
- Required by law (e.g., tax records, transaction history)
After account deletion, we may retain anonymized data for analytics and business planning. Personal data will be deleted or anonymized within 90 days of account closure, except where retention is required by law.
7.1 Newsletter Subscription Data Retention
- Active subscribers: Data retained while subscription is active
- Unsubscribed users: Email address and subscription history retained for 2 years after unsubscribe date
- After 2 years: Hard deletion of all newsletter subscription data for unsubscribed users
- Bounce data: Retained for 2 years for deliverability monitoring
Why we retain unsubscribed data:
- Comply with anti-spam regulations (CAN-SPAM, GDPR)
- Prevent re-subscription of previously unsubscribed users without explicit consent
- Maintain email deliverability reputation
You can request immediate deletion of your newsletter data by contacting us at hello@cricketgear.in.
8. Your Rights
Depending on your location, you may have the following rights:
8.1 All Users
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Withdraw Consent: Where processing is based on consent
8.2 India (DPDP Act)
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Correct and update your data
- Erase your data (subject to legal obligations)
- Nominate another person to exercise your rights
- Grievance redressal (see Section 12)
8.3 European Union (GDPR)
If you are in the EU/EEA, you additionally have the right to:
- Data portability (receive your data in a structured format)
- Restrict processing
- Object to processing
- Lodge a complaint with your local data protection authority
8.4 United States (CCPA - California)
If you are a California resident, you have the right to:
- Know what personal information is collected
- Know whether your data is sold or disclosed, and to whom
- Opt-out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your rights
8.5 Australia, New Zealand, South Africa
We comply with applicable privacy laws in these jurisdictions. You have comparable rights to access, correct, and delete your personal information.
8.6 Newsletter-Specific Rights
If you are subscribed to The Crease newsletter, you have the right to:
-
Unsubscribe at any time via:
- One-click unsubscribe link in every newsletter email footer
- Direct unsubscribe via email link (sent in every newsletter)
- Emailing us at hello@cricketgear.in
-
Request your subscription data: We will provide your subscription status, source, and timestamps
-
Request immediate deletion: Your newsletter subscription data will be deleted within 30 days of request (instead of the standard 2-year retention)
-
Update your email address: Contact us to update your subscription email
Note: Unsubscribing from the newsletter does NOT:
- Cancel your CricketGear membership
- Stop transactional emails (order confirmations, quote updates, account notifications)
- Delete your member account or order history
To exercise any of these rights, contact us at hello@cricketgear.in.
9. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure HTTPS encryption for all data transmission
- Authentication via Supabase with secure session management
- Payment processing via PCI-DSS compliant Razorpay
- Regular security reviews and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at hello@cricketgear.in.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
12. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:
Grievance Officer
VRX Cricket Gear Enterprises
Email: hello@cricketgear.in
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
For significant changes, we will notify you via email or a prominent notice on our website before the changes take effect.
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
VRX Cricket Gear Enterprises
Jalandhar, Punjab - 144002, India
Email: hello@cricketgear.in
15. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Jalandhar, Punjab, India.
This policy is effective as of February 2026.