Thank you for shopping with CricketGear.in. This Shipping Policy outlines how we handle the delivery of your orders.
1. Shipping Coverage
We ship across India and internationally to most countries including USA, UK, Australia, New Zealand, South Africa, UAE, Canada, and more.
If you have a valid shipping address, we'll do our best to deliver there.
Read more about how we handle international orders here.
2. Dispatch Timeline
- Processing Time: Orders are typically processed and dispatched within 3-5 business days after payment confirmation.
- Custom/Made-to-Order Items: May require additional processing time. You will be informed of the expected timeline at the time of order.
Business days exclude Sundays and public holidays.
3. Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Metro cities (India) | 3-5 business days |
| Other areas (India) | 5-8 business days |
| International | 5-15 business days |
Please note:
- These are estimates, not guarantees. Actual delivery times may vary based on location, customs processing, weather conditions, and courier operations.
- Remote areas may take longer.
- International deliveries may be handled by multiple carriers, which can affect transit times.
4. Shipping Partners
We work with trusted logistics partners to ensure safe and timely delivery:
- Shree Maruti
- Shiprocket
- Shipmozo
- India Post
- BlueDart
We select the most suitable shipping partner based on your location, package size, and delivery speed requirements.
5. Shipping Charges
India
| Order Value | Shipping Charge |
|---|---|
| Below ₹3,000 | Calculated at checkout |
| ₹3,000 and above | Free Shipping |
Free shipping threshold may change. The applicable shipping charge will always be displayed at checkout.
International
Shipping charges for international orders are charged at actuals based on destination, package weight, and dimensions. We currently do not offer free shipping on international orders, and the final shipping amount is adjusted against your CricketGear credits after the shipping cost is confirmed.
6. Order Tracking
Once your order is dispatched, you will receive an email with:
- Tracking number
- Courier partner details
- Link to track your shipment
You can also track your order from your account dashboard on our website.
7. Shipping Address
- Please provide a complete and accurate shipping address including PIN/ZIP code and phone number.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
- Address changes can only be accommodated before the order is dispatched. Contact us at support@cricketgear.in immediately if you need to update your address.
8. Customs and Import Duties (International Orders)
For international shipments:
- Customs duties, taxes, and import fees are the responsibility of the customer.
- These charges are determined by your country's customs authority and are not included in our product prices or shipping charges.
- CricketGear.in has no control over customs policies or charges.
What to expect:
- You may receive a notification from the shipping carrier or your country's customs department requesting payment of duties.
- We recommend paying any customs charges promptly to avoid delays or package return.
Important: Refusal to pay customs duties may result in the package being returned or destroyed. In such cases, we cannot offer refunds for the product or shipping charges.
9. Packaging
All products are carefully packed to ensure they reach you in perfect condition. We use appropriate packaging materials to protect items during transit.
However, minor cosmetic damage to outer packaging during shipping is beyond our control. If you receive a product that is damaged, please refer to our Returns Policy.
10. Delivery Attempts
- Our courier partners typically make 2-3 delivery attempts.
- If delivery fails after multiple attempts due to recipient unavailability or incorrect address, the package may be returned to us.
- Re-shipping charges will apply for returned packages.
11. Delays Beyond Our Control
We strive to deliver your orders on time, but some delays are beyond our control:
- Weather conditions
- Natural disasters
- Strikes or transportation disruptions
- Customs clearance delays
- Courier operational issues
- Government regulations or restrictions
We appreciate your patience in such situations and will keep you informed of any significant delays.
12. Contact Us
For shipping-related queries, contact us:
Email: support@cricketgear.in
Please include your order number in all communications for faster assistance.
This policy is subject to change. Please check this page periodically for updates.