This policy explains how cancellations, exchanges, returns, replacements and refunds work at CricketGear.in. It applies to quotes issued on or after 1 September 2026.
1. Order Cancellation
1.1 Customer-Initiated Cancellation
You may cancel your order before it is dispatched. Once an order is packed and shipped, it cannot be cancelled.
To cancel an order:
- Email us at support@cricketgear.in with your order ID and reason for cancellation
- We will confirm cancellation within 1-2 business days
1.2 Custom Orders
Custom-made products (e.g., custom cricket bats) cannot be cancelled once the order is confirmed, as manufacturing begins immediately.
1.3 Cancellation by CricketGear.in
We reserve the right to cancel orders in the following situations:
- Suspected fraudulent transaction
- Product unavailability
- Pricing errors
- Violation of our Terms & Conditions
In such cases, you will receive a full refund.
2. Exchanges and Returns
2.1 Final Sale by Default
Every order is a final sale unless you add an option when you accept your quote. Final sale means we do not take the item back for a change of mind. Defects and wrong items are always covered (see Section 3).
2.2 The Exchange Option and the Return Option
Quotes issued on or after 1 September 2026 show three totals: Final sale, Exchange, and Exchange or refund. The Exchange option and the Return option are priced per item and shown as one rounded amount on your quote. You choose one option for the whole order before you pay. The option amount is not refunded.
- Exchange: within 14 days of delivery you may send the items back and receive a new quote for something else, issued as a final sale. One exchange per order.
- Exchange or refund: within 14 days of delivery you may exchange as above, or send the items back and receive the item price back to your original payment method within 7 days of our check. Shipping charges and the option amount are not refunded.
2.3 Where the Options Are Available
The options are available on orders paid on the domestic rail and delivered within India. Orders shipped outside India are final sale.
2.4 Conditions
Manufacturer packing and labels must be left intact, as is documented in the product video before packing. Once the seal is broken, the sale is final. Defects and wrong items are covered regardless.
Orders that include free machine knocking are final sale, because knocking breaks the manufacturer packing.
2.5 How to Request
- Open the order in your account and choose Request exchange or Request refund within the 14-day window.
- We confirm by email with the return address and the ship-by date.
- Pack the items with the manufacturer packing and labels intact and ship them to Jalandhar with any tracked courier. Return shipping is yours.
- We check the items on arrival. For a refund, the item price returns to your payment method within 7 days of that check. For an exchange, you receive a new quote.
Completing an order in your account closes any open window.
3. Damaged or Defective Products
3.1 Damaged in Transit
If your product arrives damaged:
- Report within 48 hours of delivery
- Email support@cricketgear.in with:
- Order ID
- Clear photos or video showing the damage
- Photo of the packaging
- Unboxing video is strongly recommended – this helps us process your claim faster and protects against disputes
Once verified, we will offer:
- Replacement (free of charge), OR
- Full refund (your choice)
We will coordinate with our shipping partner for insurance claims. You are not required to deal with the courier directly.
Important: Claims without photo/video evidence or reported after 48 hours may not be accepted.
3.2 Wrong Item Received
If you receive an incorrect product, email us within 7 days of delivery with photos. We arrange the return at our cost and you choose the correct item shipped free of charge or a full refund. This applies wherever you are.
4. Replacement
4.1 Eligible Scenarios
Replacements are offered for:
- Wrong item delivered
- Product damaged in transit (with evidence)
- Manufacturing defects (subject to manufacturer warranty)
4.2 Replacement Process
- Submit your claim via email with photos/video
- Our team will assess within 3-5 business days
- If approved:
- For wrong item/transit damage: We ship replacement immediately
- For manufacturing defects: We coordinate with the manufacturer on your behalf
4.3 Important Notes
- Replacement is subject to stock availability
- If the same product is unavailable, we will offer an equivalent product or refund
- Each product can only be replaced once
5. Warranty
CricketGear.in is a reseller, not a manufacturer. We do not provide our own product warranty.
5.1 Manufacturer Warranty
All products carry the warranty provided by their original manufacturer. Warranty terms vary by brand and product type.
5.2 Our Role
We will assist you in coordinating warranty claims with the manufacturer:
- Email us with your order ID, product details, and issue description
- Include clear photos/videos of the defect
- We will guide you through the manufacturer's warranty process
- You will need to ship the product to us (at your expense)
- We will forward it to the manufacturer for assessment
- If the claim is approved, repair or replacement will be provided as per manufacturer policy
5.3 What's Typically NOT Covered by Warranty
- Damage from misuse, accidents, or improper care
- Normal wear and tear
- Damage from poor-quality balls or improper knocking-in (for bats)
- Cosmetic damage that doesn't affect performance
- Products without proof of purchase
Please refer to the specific manufacturer's warranty terms for complete details.
6. Refunds
6.1 When Refunds Are Issued
- Order cancelled before dispatch
- Wrong item sent, or damaged in transit, and you prefer a refund to a replacement
- Product unavailable after the order is placed
- Return under the Return option (Section 2)
- Membership fee refund (Section 7)
6.2 Refund Methods
Within India: the original payment method, within 5 to 7 business days of approval, or CricketGear credits if you choose them at the time of the request.
Outside India: refunds for defects and wrong items are issued as CricketGear credits. We are unable to reverse cross-border card transactions or make international bank transfers.
6.3 What Is Not Refunded
| Situation | Not refunded |
|---|---|
| Return under the Return option | The option amount, the original shipping charge and the return shipping |
| Payment by card or wallet through Razorpay | The payment processing fee shown at checkout |
| Credits top-up | The top-up is not refunded and cannot be converted back to cash |
6.4 Credits
1 credit is 1 rupee. Credits never expire. They can be used on future orders; credits from a checkout top-up can also pay for your membership renewal. Credits cannot be exchanged for cash or transferred.
7. Membership Fee Refund
The yearly membership fee (₹1,200) is refunded in full if you request it within 30 days of paying it and no order has been paid on your account. Once an order is paid, the fee is earned. Members who joined without paying a fee have nothing to refund. Refunds go to the original payment method within 5 to 7 business days.
To request one, email support@cricketgear.in from your registered address.
8. How to Contact Us
For all cancellation, return, replacement, or refund requests:
Email: support@cricketgear.in
Please include:
- Order ID
- Product name
- Reason for request
- Photos/videos (if applicable)
We aim to respond within 1-2 business days.
9. Policy Abuse
We reserve the right to:
- Deny returns, replacements, or refunds in case of policy abuse
- Maintain a record of return/refund history
- Refuse service to customers who repeatedly violate this policy
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.
For any questions about this policy, please contact support@cricketgear.in