At CricketGear.in, we want you to be completely satisfied with your purchase. This policy explains how cancellations, returns, replacements, and refunds work.
1. Order Cancellation
1.1 Customer-Initiated Cancellation
You may cancel your order before it is dispatched. Once an order is packed and shipped, it cannot be cancelled.
To cancel an order:
- Email us at support@cricketgear.in with your order ID and reason for cancellation
- We will confirm cancellation within 1-2 business days
1.2 Custom Orders
Custom-made products (e.g., custom cricket bats) cannot be cancelled once the order is confirmed, as manufacturing begins immediately.
1.3 Cancellation by CricketGear.in
We reserve the right to cancel orders in the following situations:
- Suspected fraudulent transaction
- Product unavailability
- Pricing errors
- Violation of our Terms & Conditions
In such cases, you will receive a full refund.
2. Returns
2.1 Return Window
You may request a return within 7 days of delivery confirmation.
Early Order Completion: If you request early order completion (e.g., to release purchase credits sooner), the return window closes immediately upon marking the order as complete. In such cases, the 7-day return window does not apply.
International Customers (EU/UK): Our return window is 7 days from delivery. If your local laws provide for a longer statutory return period (e.g., 14 days in the EU/UK), please be aware that by placing an order, you acknowledge and accept our 7-day return policy. If this does not meet your requirements, we advise against placing an order.
2.2 Conditions for Return
To be eligible for return, items must be:
- Unused and in original condition
- In original packaging with all tags intact
- Accompanied by proof of purchase (order ID or invoice)
We may reject returns that do not meet these conditions.
2.3 Non-Returnable Items
The following items cannot be returned:
| Category | Reason |
|---|---|
| Custom-made cricket bats | Made to your specifications |
| Footwear (shoes, spikes) | Hygiene reasons |
| Clothing and apparel | Hygiene reasons |
| Abdominal guards | Hygiene reasons |
| Inner thigh guards | Hygiene reasons |
| Arm guards | Hygiene reasons |
| Promotional/sale items | Sold at discounted price |
| Items without original packaging/tags | Cannot be resold |
| Used or altered products | Cannot be resold |
Returnable items (if unused, with tags intact and original packaging):
- Batting gloves
- Batting pads
- Wicket-keeping gloves and pads
- Kit bags
- Helmets (if unused and protective seal intact)
- Cricket bats (non-custom only)
2.4 How to Initiate a Return
- Email us at support@cricketgear.in within 7 days of delivery
- Include your order ID, product details, and reason for return
- Attach clear photos of the product
- Our team will review and respond within 2-3 business days
- If approved, we will provide return shipping instructions
2.5 Return Shipping Costs
| Situation | Who Pays Return Shipping |
|---|---|
| Wrong item sent by us | CricketGear.in |
| Product defective/damaged on arrival | CricketGear.in |
| Change of mind / ordered wrong size | Customer |
3. Damaged or Defective Products
3.1 Damaged in Transit
If your product arrives damaged:
- Report within 48 hours of delivery
- Email support@cricketgear.in with:
- Order ID
- Clear photos or video showing the damage
- Photo of the packaging
- Unboxing video is strongly recommended – this helps us process your claim faster and protects against disputes
Once verified, we will offer:
- Replacement (free of charge), OR
- Full refund (your choice)
We will coordinate with our shipping partner for insurance claims. You are not required to deal with the courier directly.
Important: Claims without photo/video evidence or reported after 48 hours may not be accepted.
3.2 Wrong Item Received
If you receive an incorrect product:
- Email us within 7 days of delivery with photos
- We will arrange free return pickup (or reimburse shipping)
- You will receive:
- Correct item shipped free of charge, OR
- Full refund (your choice)
4. Replacement
4.1 Eligible Scenarios
Replacements are offered for:
- Wrong item delivered
- Product damaged in transit (with evidence)
- Manufacturing defects (subject to manufacturer warranty)
4.2 Replacement Process
- Submit your claim via email with photos/video
- Our team will assess within 3-5 business days
- If approved:
- For wrong item/transit damage: We ship replacement immediately
- For manufacturing defects: We coordinate with the manufacturer on your behalf
4.3 Important Notes
- Replacement is subject to stock availability
- If the same product is unavailable, we will offer an equivalent product or refund
- Each product can only be replaced once
5. Warranty
CricketGear.in is a reseller, not a manufacturer. We do not provide our own product warranty.
5.1 Manufacturer Warranty
All products carry the warranty provided by their original manufacturer. Warranty terms vary by brand and product type.
5.2 Our Role
We will assist you in coordinating warranty claims with the manufacturer:
- Email us with your order ID, product details, and issue description
- Include clear photos/videos of the defect
- We will guide you through the manufacturer's warranty process
- You will need to ship the product to us (at your expense)
- We will forward it to the manufacturer for assessment
- If the claim is approved, repair or replacement will be provided as per manufacturer policy
5.3 What's Typically NOT Covered by Warranty
- Damage from misuse, accidents, or improper care
- Normal wear and tear
- Damage from poor-quality balls or improper knocking-in (for bats)
- Cosmetic damage that doesn't affect performance
- Products without proof of purchase
Please refer to the specific manufacturer's warranty terms for complete details.
6. Refunds
6.1 When Refunds Are Issued
Refunds are provided in the following cases:
- Order cancelled before dispatch
- Wrong item sent and customer prefers refund over replacement
- Product damaged in transit and customer prefers refund
- Product unavailable after order placed
- Membership cancellation (see Section 7)
6.2 Refund Methods
Domestic customers (India): You may choose to receive your refund as:
| Method | Processing Time |
|---|---|
| Store Credit | Within 1 business day of approval |
| Original Payment Source | 5-10 business days (depends on bank/payment gateway) |
International customers: Refunds are issued as store credit only. We are unable to process international bank transfers or reverse cross-border card transactions. Store credit can be used for future purchases on CricketGear.in.
6.3 Refund Deductions
| Situation | Deductions |
|---|---|
| Cancellation before dispatch | None |
| Return (customer's choice/wrong order) | Return shipping (if paid by us) |
| Return (our error/damaged) | None |
6.4 Payment Processing Fees
If you paid via Razorpay (cards, net banking, wallets) or using an international card, a payment processing fee was added to your order total at checkout. This fee is non-refundable, as it is collected by the payment gateway and is not returned to us when a refund is issued.
Payments made via UPI or bank transfer do not incur a processing fee and are not affected by this policy.
6.5 Store Credit Validity
| Credit Type | Validity |
|---|---|
| Purchase Credits (earned on orders) | 1 year from date of issue |
| Bonus Credits (promotional) | 6 months from date of issue |
7. Membership Refund Policy
We offer a 30-day money-back guarantee on membership fees.
7.1 Eligibility
If you're not satisfied with your CricketGear.in membership, you may request a full refund of your membership fee (₹1,200) within 30 days of joining.
7.2 What Happens to Credits
| Credit Type | On Membership Refund |
|---|---|
| Membership fee paid | Fully refunded |
| Welcome credits / Bonus credits | Lapsed (forfeited) |
| Purchase credits earned | Lapsed (forfeited) |
7.3 Free Memberships
Members who joined free (via referral, beta program, or promotion) are not eligible for any refund, as no payment was made.
7.4 How to Request
Email support@cricketgear.in with:
- Your registered email
- Reason for cancellation (optional, helps us improve)
Refunds will be processed to your original payment method within 5-10 business days.
8. How to Contact Us
For all cancellation, return, replacement, or refund requests:
Email: support@cricketgear.in
Please include:
- Order ID
- Product name
- Reason for request
- Photos/videos (if applicable)
We aim to respond within 1-2 business days.
9. Policy Abuse
We reserve the right to:
- Deny returns, replacements, or refunds in case of policy abuse
- Maintain a record of return/refund history
- Refuse service to customers who repeatedly violate this policy
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.
For any questions about this policy, please contact support@cricketgear.in