Something wrong with your bat? Need professional refurbishment? This page covers both warranty claims and servicing options.
Warranty
We'll handle it for you
For every bat we source, we're your point of contact if something goes wrong. We handle it with the manufacturer on your behalf.
We can't promise a replacement every time, but we'll push for the best outcome.
What we do
- Review your case and assess the issue
- Handle all back-and-forth with the manufacturer
- Keep you updated throughout the process
What we need from you
- Clear photos of the issue
- Your order details
- A brief description of what happened
What's harder to claim
These don't disqualify you, but they make claims harder to push through:
- Damage from improper knocking-in
- Cracks from wet balls or hard surfaces
- Normal wear and tear over time
- Storage damage (humidity, heat)
- Cosmetic issues that don't affect play
Warranty FAQ
How long does it take? Usually 7–14 days from when we receive the bat, depending on the manufacturer.
Do I pay for shipping? For valid claims, return shipping is on us.
Can I get a refund instead? Warranty covers repair or replacement. Refunds are handled separately under our cancellation and returns policy.
Bat Servicing
What this is
If your bat needs proper restoration, we can arrange professional refurbishment through top craftsmen in Jalandhar. We don't repair bats in-house, we coordinate and oversee the work on your behalf.
How it works
- Share photos + issue: Online assessment first
- We confirm viability: Sometimes repair isn't sensible, and we'll tell you upfront
- You get a quote + courier estimate: No surprises
- You ship the bat: Courier cost borne by you
- We monitor the work end-to-end: Transparent updates
- Bat is shipped back to you: Return courier borne by you
What's covered
- Re-handling
- Full refurbishment
What's not covered
- Bats that are structurally unsalvageable
- Cosmetic-only work on severely damaged bats
- Damage caused during shipping (please pack well)
Servicing FAQ
Do you repair bats in-house? No. We arrange professional refurbishment through craftsmen in Jalandhar and coordinate the work on your behalf.
What if my bat can't be repaired? After the online assessment, the craftsmen may advise that the damage is too severe or that repair costs would outweigh the value. We'll be upfront with you before you ship anything.
Who pays for courier? Courier costs are borne by you, both ways. We'll provide a courier estimate along with the repair quote.
How long does it take? Timelines vary depending on the work needed. After assessment, we'll give you an estimated turnaround.
Get Started
Send us photos and your order details on WhatsApp. We'll assess and guide you from there.
- WhatsApp: +91 86995 11996
- Email: hello@cricketgear.in